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Terms & Conditions

1. Acceptance of the Terms

By accessing and using our platform, you agree to be bound by these Terms & Conditions ("Agreement"). Please read them carefully before proceeding.

2. Eligibility Requirements

Our services are intended for individuals 18 years or older who can lawfully gamble in their jurisdiction. By registering an account with us, you represent that:

  • You meet the minimum age requirement of 18.
  • You understand and agree to comply with our terms and conditions.
  • Your country/region is not restricted by our terms (see Geographic Restrictions).

3. Geographic Restrictions

Our services are subject to certain geographic restrictions. Please note that we cannot provide access to our platform in jurisdictions where online gambling is prohibited or heavily regulated.

4. Account Registration Rules

To register an account with us, you must:

  • Provide accurate and complete information about yourself.
  • Choose a unique username and password (see Login Credentials & Password Protection).
  • Verify your email address through the registration process.

5. One-Account-Per-User Policy

Each individual is limited to one account per household/IP address. We reserve the right to suspend or terminate accounts that breach this policy.

6. Identity Verification and KYC (Know Your Customer)

We may require additional documentation from you to verify your identity, particularly if we suspect a security risk or suspicious activity associated with your account.

7. Account Accuracy Obligations

You agree to maintain the accuracy of your account information at all times. You will update any changes promptly, including address and payment details.

8. Login Credentials & Password Protection

  • You are responsible for maintaining the confidentiality of your login credentials (username and password).
  • We recommend using a unique and complex password.
  • We reserve the right to suspend or terminate accounts that exhibit suspicious behavior related to account security.

9. Restricted Behaviour and Prohibited Activities

You agree not to:

  • Share or distribute your account details with anyone else.
  • Attempt to use another person's account (see Multi-Accounting & Fraud Prevention).
  • Engage in any form of prohibited activity, including but not limited to:
    • Collusion
    • Cheating
    • Abuse of bonus offers

10. Multi-Accouting and Fraud Prevention

We will take all necessary steps to detect and prevent fraudulent activities, including:

  • Monitoring account behavior for suspicious patterns.
  • Requiring additional documentation or verification procedures as needed.

11. Bonus and Promotion Rules

Our bonuses and promotions are subject to specific terms and conditions. Please familiarize yourself with these rules before participating in any offer.

12. Wagering and Gameplay Conditions

We require that all gameplay activities adhere to our fair play principles, which include:

  • No tampering or interference with the game software.
  • Compliance with wagering requirements for bonuses.
  • Playing within your means and budget constraints.

13. Bonus Abuse Prevention

You agree not to exploit or manipulate any bonus offer in an attempt to achieve unfair benefits. We may withdraw or cancel a bonus if we determine it was awarded incorrectly.

14. Deposits and Withdrawals (if applicable)

To make deposits, you must:

  • Use approved payment methods only.
  • Comply with all applicable deposit limits (see **Deposits & Withdrawals section for more information).
  • Verify your account details before requesting a withdrawal.

15. Verification Before Withdrawal

Before processing any withdrawal request, we will verify the following:

  • The player's identity and account status.
  • Any terms or conditions associated with bonus offers.
  • Compliance with relevant laws and regulations.

16. Processing & Review Procedures

All transaction requests undergo thorough review to ensure compliance with our policies and applicable laws.

17. Responsible Gambling Expectations

We encourage responsible gaming practices:

  • Setting personal deposit limits.
  • Monitoring gameplay activity.
  • Seeking support from organizations offering problem gambling assistance (see **Responsible Gambling Support section).

18. Self-Exclusion & Account Restrictions

You may request a temporary or permanent self-exclusion at any time by contacting our customer support team.

19. Game Fairness and RNG Systems

Our games utilize independently audited Random Number Generators to ensure fairness in all gaming outcomes.

20. Technical Interruptions or Voided Gameplay

We cannot guarantee uninterrupted gameplay, but we will make every effort to resolve technical issues promptly.

21. Suspension or Closure of Accounts

We may suspend or terminate an account at any time due to:

  • Non-compliance with our policies.
  • Suspicious activity or abuse.
  • Technical or operational reasons.

22. Intellectual Property and Platform Ownership

Our platform, software, and associated intellectual property remain the exclusive ownership and copyright of ACMA Casino N.V.

23. Limitation of LiabilityWe will not be held liable for any consequential losses arising from:

  • Any failure to meet our obligations due to circumstances beyond our control.
  • Technical or operational issues affecting gameplay.
  • Delayed access or withdrawal processing times.

24. Modification of Terms

We reserve the right to modify these terms and conditions at any time, with or without prior notice.

25. Contact & Support GuidanceIf you have questions regarding our platform or require assistance, please contact us through:

Live Chat

Email

Phone (local rates apply)

FAQ Page

26. Applicable Licensing or Regulatory Oversight

Our services are governed by the laws of Curaçao and subject to regulatory oversight from local authorities.

By continuing to use our platform, you agree that any disputes arising under these Terms & Conditions shall be resolved in accordance with the applicable law of Curaçao.